MAKING A PURCHASE
Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on Checkout and you will be asked for a few details that we need to be able to complete the order.
You will receive an acknowledgement of your order from both us and PayPal. All online payments are handled by PayPal.
If we are no longer able to supply a particular product for some reason, we will contact you and offer a replacement or a refund.
SALE AND SPECIAL OFFER ITEMS
Items appearing as special offer, in a sale or with price reductions are not returnable.
We only deliver within the UK at the moment.
Standard delivery - £4.95 per order
Southern and Northern Ireland - £9.50 per order
Isle of Wight - £9.50 per order
If delivery is needed within the next 24 hours, we charge an additional £5.50 to all locations in the UK.
Delivery takes between 3 and 7 working days.
RETURNS / EXCHANGE POLICY
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate. Before attempting to return an order you will need to contact us at firstname.lastname@example.org to request a returns authorisation number. Without this number it can be difficult to process your return meaning the process may take longer.
We will accept all goods for exchange/return on the following conditions:
1. Goods must be returned within 14 days of receipt.
2. Goods must be returned unused, undamaged and unsoiled in their original packaging.
3. Delivery charges will not be refunded except in the case of faulty manufacturing.
Your statutory rights
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.
When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.
The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
LIMITATION OF LIABILITY
Notwithstanding any other provision in the Terms, nothing in these Terms:
affect or limit your rights as a consumer under English law; or will exclude or limit our liability for death or personal injury resulting from our negligence.
The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.
Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
- incompatibility of the Website with any of your equipment, software or telecommunications links;
- technical problems including errors or interruptions of the Website;
- unsuitability, unreliability or inaccuracy of the Website; and
- failure of the Website to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.
T: 07787 150278
We aim to respond to your email within 1-2 business days. If you have a query that requires immediate attention, for example you would like to amend/cancel an order, we recommend that you call us so that we can deal with your request as soon as possible.